Rather than listening to us, her customers as well as the
bride and groom, she insisted on having things her way. During the same phone
conversation, she began addressing to me with an attitude that was arrogant in
tone, and I was really surprised at the way she was talking to me. I put
Tiffany on speaker, and my sister, who was with me at the time, was also
shocked at how inappropriate the Rome’s Joy representative was behaving.
Tiffany and I began to have a small argument over the phone. She said that she
had stayed up all night working on the proposal and was excited to present it
to us, and then accused me of never being satisfied. I responded that I was
never satisfied because she and Rome’s Joy were not providing us with what we
asked for. We had been clear the entire time with them ever since our first
meeting, but they just fought back at almost every step of the way. At the
time, I had already spent a year planning the wedding, and we couldn’t just
switch caterers and venue without affecting the entire plans of the event.
Then, Tiffany replied “I’ll give you everything you want,” but that she was
going to take all of the discounts out of the proposal so that we can have whatever
we want. I was puzzled as to why she would do that; I just wanted her to do
what we had asked her to do, and she was behaving very rudely. Finally, I let
Tiffany know that she was on speaker and that my sister was shocked at how I
was being talked to, which then caused Tiffany to change her demeanor. Tiff
then said she would change the proposal and we hung up. Later that same day, I
sent her an email in an effort to diffuse the tension caused by Tiffany’s
attitude, but she never replied.
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