Rome’s Joy Refused to Give Us What We Asked For

Everything went downhill from there, as communication with the representative from Rome’s Joy, Tiffany, became a chore. Not only did Tiffany resist on most of our requests for the wedding, but she also behaved unprofessionally with me. There were many times when she spoke to me with an attitude and was very rude to both me and our guests at the time of the wedding reception. On May 5^th, Tiffany sent a revised proposal with food, cocktail hour (with a manager’s discount of $500), labor prep, setup, break down plus the event totaling at $12,500. The proposal states that cocktail hour would have food and only wine, and that’s not what we had originally asked for at our first face-to-face meeting. Because we did not immediately accept the proposal, Tiffany threatened to remove the manager’s discount. We didn’t accept as quickly as she had hoped, due to the fact that the proposal contained several things that we didn’t want. The proposal included appetizers during our cocktail hour. We called Tiffany right away to let her know about our concerns, but she insisted that it’s “proper etiquette” to have food during cocktail hour, and that the guests needed to eat because of the hot weather outside. She said that drinking on empty stomachs would make them sick. However, this is not what we wanted and not what we had planned. So, I asked Tiffany to remove the appetizers and add beer instead to go along with the wine, which is what we had originally asked for.